Data protection

23hbajee Privacy Policy

Your personal information is the most important asset you entrust to us. This Privacy Policy clearly explains how 23hbajee collects, stores, and protects your data.

Last updated: January 2026
Language: English
SSL Encryption Secured

Your In protecting privacy What We Do

The core pillars of the 23hbajee Privacy Policy — keeping your data fully secure.

SSL Encryption

All data transfers on 23hbajee are protected by 256-bit SSL encryption. Your information is never transmitted over unsecured networks.

Secure data storage

All personal information is stored on encrypted servers. Payment data is kept in a PCI-DSS certified environment.

Information sale prohibited

23hbajee never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.

Minimal data collection

We collect only information absolutely necessary to provide service. No additional or irrelevant information is requested.

Right to correct information

You may request to view, correct, or delete your stored information at any time. 23hbajee fully supports this right.

Marketing opt-out

You can unsubscribe from promotional emails or notifications at any time. Your preferences will be fully respected.

Last updated: January 2026

This Privacy Policy applies to all services on the 23hbajee platform. By using 23hbajee, you are deemed to accept this Policy. For any questions, contact our support team.

1 Introduction and applicability

23hbajee is an online gaming and betting platform committed to providing safe and transparent services for users in Bangladesh. We believe that protecting your personal information is not merely a legal obligation — it is our ethical responsibility.

This Privacy Policy ("Policy") explains how 23hbajee collects, processes, stores, and protects your personal information. This Policy applies to 23hbajee's website, mobile application, and all associated digital services.

By creating an account on 23hbajee or using any of our services, you confirm that you have read and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please refrain from using our services.

This Policy is written in Bengali so that users in Bangladesh can easily understand their rights. If you have questions, our Bengali support team is ready to help.

2 Types of information collected

23hbajee only collects information that is necessary to provide its services. We never ask for unnecessary or excessive personal data.

Personal identification information

  • Full name, date of birth, and nationality
  • Email Address & Mobile Number
  • Permanent and current address
  • National ID (NID) or passport number (for KYC verification)

Financial Information

  • Mobile banking account number (verification only)
  • Deposit and withdrawal transaction history
  • Payment method type and ownership verification information

Technical information

  • IP Address & Device Information
  • Browser type and operating system
  • Session logs and login history
  • Gaming activity and betting history

23hbajee will never ask for your password or OTP directly. If anyone requests this information, please contact our support team immediately.

Summary of collected information

Type of information Reason for collection Mandatory?
Name and email Account Creation & Communication Yes
Mobile number OTP Verification & Security Yes
NID/Passport KYC Verification Before Withdrawal
IP Address Fraud prevention Automatic
Gaming history Responsible gaming monitoring Automatic

3 Method of information collection

23hbajee collects information through several methods. Each method is transparent and conducted on the basis of your consent.

  • Directly from you: What you provide during registration, verification, and support
  • Automatically: Via cookies, log files, and analytics tools while using the platform
  • From third parties: Via payment provider and KYC verification agency (required information only)

Information from third parties is used only for identity and payment verification and is protected under this Policy.

4 Purpose of information use

23hbajee uses your information only for the specific purposes listed below. Each purpose is defined to provide you with a better and safer experience.

  • Account registration, verification, and management
  • Processing deposit and withdrawal transactions
  • Prevention of fraud, money laundering, and other illegal activities
  • Ensuring responsible gaming and monitoring signs of potential addiction
  • Customer service and technical support provision
  • Send notifications about promotional offers and bonuses (with your consent)
  • Improve platform quality and resolve technical issues
  • Meeting legal obligations and maintaining compliance with regulatory authorities

23hbajee never sells or rents your information to advertising networks or data brokers.

5 Information sharing policy

23hbajee is highly cautious about sharing your personal information with third parties. Such sharing may only occur in the following limited circumstances:

Authorized Sharing

  • Payment Provider: Information required to process transactions is shared only with the relevant payment gateway
  • KYC Verification Provider: With licensed organizations for identity verification
  • Law Enforcement Agencies: Where required by a court order or legal obligation
  • Technical service provider: Limited access for platform operations, under strict confidentiality agreements

Prohibited sharing

  • Selling information to advertisers or marketing companies
  • Sharing information with other gaming platforms
  • Using your information for any commercial purpose without your consent

All third parties working with 23hbajee are bound by strict confidentiality agreements and are required to comply with the standards set out in this policy.

6 Cookies and tracking technology

23hbajee uses cookies and similar technologies to improve platform functionality and personalize the user experience.

Types of cookies

  • Essential Cookies: Essential for login sessions and security — cannot be disabled
  • Functionality cookies: To remember your preferences and language settings
  • Analytics cookies: To collect platform usage statistics (anonymous data)
  • Security cookies: To prevent fraud and automated attacks

You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some features of 23hbajee to not function properly.

7 Data retention period

23hbajee does not retain your information longer than necessary. How long data is kept depends on the type of information and applicable legal requirements.

Type of information Retention period Because
Account Information For the duration of active account + 5 years Legal Obligation
Transaction history 7 years Financial Regulations
KYC Documents 5 years after account closure AML Policy
Session log 90 days Security monitoring
Marketing preferences Until consent is withdrawn User preferences

When the retention period ends, 23hbajee securely deletes your information or anonymizes it so you can no longer be identified.

8 Your Rights

Under the 23hbajee Privacy Policy, you have the following rights. Contact our support team to exercise any of these rights.

Right to access information You can find out what information we hold about you
Right to correct information You can request correction of incomplete or incorrect information
Right to delete information You can request deletion of your information under specific conditions
Right to restrict processing You can restrict processing of your information under certain circumstances
Right to data portability You can request a copy of your data in a standard format
Right to opt out of marketing You can unsubscribe from promotional emails and notifications

To exercise this right [email protected] Email us or contact us via live chat. We will process your request within 7 business days.

9 Data security measures

Protecting your information is our highest priority. 23hbajee follows internationally recognized security protocols.

Technical security

  • Encryption: All data transmissions are encrypted with TLS 1.2 or higher
  • Database encryption: Stored information is protected with 256-bit AES encryption
  • Firewall: Advanced firewall and intrusion prevention systems active
  • Regular security testing: Regular penetration testing by third parties

Procedural security

  • Access Control: Only authorized employees can access personal information
  • Privacy Policy: All employees are bound by strict confidentiality agreements
  • Incident response: Emergency response plan for data breaches is active
  • Regular training: Employees receive regular training in cybersecurity awareness

While 23hbajee makes every effort, no security measure is completely risk-free. Keep your password strong and protect sensitive information.

10 Child protection policy

23hbajee is an adult gaming platform and does not accept members under the age of 18.

Our Responsibility

  • Age verification is mandatory at registration
  • If anyone under 18 is found to have registered, their account is closed immediately
  • If parents or guardians find an unauthorized child account, notify us immediately
  • Report any child safety concerns to [email protected]

11 Privacy Policy changes

23hbajee may update this Privacy Policy from time to time — due to new technologies, legal requirements, or business needs. We will notify you by email of any significant changes.

If you continue using 23hbajee after changes, you are deemed to have accepted the new Policy. For material changes, prior consent may be requested.

1२ Contact and complaint resolution

If you have any questions, concerns, or complaints about this Privacy Policy, contact us immediately. Our Data Protection team is committed to resolving your concerns.

Contact method

Type of contact Address Response time
Email Enquiries [email protected] Within 24 hours
Live chat support Chat window (24/7) Immediate
Privacy complaint [email protected] Within 7 business days

When contacting us, please provide as much detail as possible so we can assist you quickly and effectively.

Privacy-related FAQ

No, 23hbajee never shares your personal information with other gaming platforms or advertising networks. Your information is used only for 23hbajee's service provision.

Transaction records must be retained for up to 7 years for legal and financial reasons. However, your personal details (name, address, etc.) are automatically deleted or anonymized 5 years after account closure.

No, 23hbajee never stores your complete mobile banking number or PIN. Only the first and last few digits are retained for verification purposes. Actual payment processing occurs through a secure gateway.

Yes, completely. Each promotional email has an "unsubscribe" link at the bottom. Or you can control notification preferences from your account settings. Important account-related messages will still be sent.

Yes, if a data breach occurs that puts your security or privacy at risk, 23hbajee will notify you by email promptly and advise on necessary steps.

First [email protected] Contact us. If the issue is not resolved, then [email protected] You may file a formal complaint. 23hbajee will begin investigation within 7 business days and notify you.

Finished reading the Privacy Policy? Now Join 23hbajee

We take your data protection seriously and believe in full transparency. Play safely with 23hbajee and win rewards.

Want to know more? View FAQs Or Read the terms and conditions।

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